FAQ

All our Activity Sheets are Laminated. Please refer to product information for the size of the activity sets.

Matching sheets & pieces are backed with Velcros, comes with round corners too.

Writing sheets are Reusable and can be Wiped-Clean for multiple practice.

Making sheets can be Wiped-Clean after dough play.

We fully understand how children play! No worries, please feel free to Contact Us and let us know should you need any replacement for the missing/damaged puzzle pieces, regardless of purchase date. 

Each activity set comes with a button file/pouch, please refer to the product information. 

Main binder folder will be included for purchase of any 4 activity sets from ‘Matching’, ‘Writing’, 'Play Sets' category.

Folder/set/pouch will be packed and sealed in clear plastic packaging before wrapping up with polymailer for delivery.

A Rainbow Bank will be included in the Kiddivity Folder if there are 3 or more Matching Activity Sets in it.

You can use the Rainbow Bank in the following ways:

1. Secure the puzzle pieces before the start of each activity. Prevents them from lying all around.

2. Use as an answer sheet for mini games/quizzes, Eg.

a) I Spy

I Spy... the Alphabet R, can you help me find the letter R and place it here?
I Spy... the shape Circle! Can you find the circle and place it here?

b) Sorting

Let’s find everything Orange!
Which are the animals you can find in the Zoo?

c) Mini Race Challenge
Place a few random puzzle pieces on the rainbow bank and get Kiddie to place it at the correct places by the count of 10.

d) Bilingual Keywords Matching

Place the English/Chinese keywords on the puzzle and let Kiddies match the keywords of the other language beside it

Our K’Doughs are delicately handcrafted and made with ONLY Foodgrade Ingredients which are SAFE and NON-TOXIC for the little ones to have a whole load of fun with! 

Each tub consist of 200g of K'Dough.

K'Dough Ingredients:

Flour, Starch, Cream Of Tar Tar, Salt, Oil, Water, Food Colouring, Certified Pure Therapeutic Essential Oil

*While these ingredients are marked as safe for consumption, we do not encourage Kiddies to consume it as the salt content is very high. Should Kiddies accidentally consume bits of it, please do not worry. Immediately bring them for a mouth wash/gargle will do.

K'Dough Tubs:

Food-grade Quality, Reusable, Microwavable

A Product Care Card with the following information will also be included in every K'Dough set:

1. Always store in cool & dry place. Ensure inner lid is fitted before closing the main lid.

2. Play with Clean & Dry hands. Gently knead the dough before play. It is normal to see salt crystals on the surface. Do not mix with any other substances.

3. Our K'Dough are all freshly made upon order. Shelf life of the dough is 3 months from Date Of Production (or longer if still in good condition).

Should there be any specific colours you want and it's not in our list, kindly Contact Us to check on the availability before confirming the order.

Lead time for Party Packs are as follow:

Existing Themes - 2 weeks prior to Celebration Date

New Customisation - 3 weeks prior to Celebration Date

Kindly place your order in advance to confirm a slot. 

For Urgent Orders, kindly Contact Us to check on the availability.

Please go under Party Gifts > Activity Packs and select the age that the child will be turning this year.

You may pick an existing activity pack from the products available or customise one if you wish to have a different theme or activities. There is no additional cost for customisation.

Kindly fill in and double check all required fields to ensure a smooth order process.

Yes we do allow a mixture of themes in an order. Mix packs must be of the SAME VALUE. Eg. A6 Size Frozen (Girls), A6 Size Paw Patrol (Boys)

This only applies under the following conditions:

Existing Packs

Select the total number of packs you required under the main activity pack's listing. During checkout, please paste the link of the another theme and indicate the quantity of each theme.

Eg. Add 15 Paw Patrol Packs into your cart and put a note during checkout - 9 Paw Patrol Packs & 6 Frozen Packs (with attached product link).

New Customisation

Every 10 packs entitles for 1 new theme. In order to have 2 themes, a minimum of 20 packs is required. Please submit 2 orders of 10 packs each in this case. If the quantity for each theme is different, kindly indicate at the notes section upon checking out.

Mixture of New Customisation & Exisiting Packs

Submit an order for New Customisation with the total number of packs you would like to get and put a note during checkout - 9 Robocar Packs & 6 Frozen Packs (with attached product link).

We would like to deliver the K'Dough Packs in the freshest condition so delivery date will likely be 1-2 days before the indicated Celebration Date.

We regret to inform that NO cancellation is allowed after order is confirmed. Please check through your orders carefully before confirming and proceeding with payment. 

However, we have the rights to cancel/amend the order if we are not able to fulfill certain requests (Urgent orders, Special Customisation, Request For Additional Materials). Our team will contact you to explain the reason why the order is being on hold/cancelled. We will advise on the Refund Process if the order is cancelled by us.

We accept payment by MasterCard, Visa and PayPal. PayNow option is also available. Kindly Contact Us if you wish to pay via PayNow.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch by Contacting Us just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

We provide Free Shipping within Singapore if your order value is above $100. A courier fee of $4.50 is applicable for order that falls below $100. Courier will be to your door step within the next 1-2 days after your order has been shipped. You will be notified through email together with the tracking number once your order status has been updated.

We do not offer any Return/Exchange for products which are delivered in good condition and matches to the submitted order. Please check through your order list before proceeding for payment and also when you have received the goods.

Should there be any printing error/missing pieces/damage on any product, please contact us immediately and rest assured that we will rectify the issues and advise accordingly.